Privacy policy

1. Information We Collect

a. Information You Provide Directly:

• Account Information: Name, email address, and payment details when you sign up for courses, membership, or newsletters.

• Community Contributions: Any posts, comments, or shared content in our community forums or discussions.

• Communication Details: Responses to surveys or feedback forms, as well as email inquiries.

b. Information We Collect Automatically:

• Technical Data: IP address, browser type, operating system, and device information when you visit our website.

• Usage Data: Your browsing activities, such as pages viewed, time spent, and links clicked.

c. Information from Third Parties:

• Payment processors may provide limited details (e.g., transaction status) to confirm successful payments.

2. How We Use Your Information

We use your information to:

1. Deliver and improve our courses, newsletter, and community resources.

2. Personalize your learning experience based on your preferences and interactions.

3. Send updates, promotions, and relevant resources related to user research and UX strategies.

4. Process payments and manage subscriptions.

5. Ensure the security and functionality of our platforms.

6. Conduct analytics to improve our offerings.

3. How We Share Your Information

We do not sell your personal information. However, we may share information with:

• Service Providers: Third-party vendors assisting with payment processing, website hosting, analytics, and email delivery.

• Legal Authorities: When required to comply with legal obligations or protect our rights.

• Community Members: Limited profile information (e.g., name or username) may be visible in forums or membership directories.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, such as:

• Essential Cookies: For website functionality and login security.

• Performance Cookies: To analyze website usage and improve content delivery.

• Marketing Cookies: To deliver relevant ads or promotional materials.

You can manage or disable cookies in your browser settings.

5. Your Data Rights

You have the right to:

• Access the personal information we hold about you.

• Correct inaccuracies in your personal data.

• Request deletion of your data (subject to legal requirements).

• Opt-out of receiving promotional emails by clicking the “unsubscribe” link in our communications.

For data requests, contact us at nikki@userresearchacademy.com

6. Data Security

We implement industry-standard security measures to protect your data. While we strive to ensure the safety of your information, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

User Research Strategist

Email: nikki@userresearchacademy.com