Terms of Service

Welcome to User Research Strategist! By accessing or using my website, courses, community, and other resources, you agree to these Terms of Service. Please read them carefully. If you have any questions, feel free to reach out to me at [Insert Contact Email].

1. Acceptance of Terms

By using my services, you agree to these Terms of Service and any additional terms outlined on my site. If you don’t agree, please discontinue using my services.

2. Services I Provide

I offer online courses, guides, a newsletter, and community resources to help you master user research techniques. These resources are for educational purposes and are not a substitute for professional advice or consultation.

3. Account Registration

To access certain features, you may need to create an account. You’re responsible for keeping your login credentials confidential. If you suspect unauthorized access to your account, please notify me immediately at nikki@userresearchacademy.com

4. Payment and Refunds

Payments for my courses, memberships, and resources must be completed through my secure payment system. By making a purchase, you agree to my Refund Policy, which offers a 30-day money-back guarantee for individual courses and memberships but excludes bundled purchases like the Everything Bundle, Job Bundle, and Junior UXR Bundle.

5. Intellectual Property

All content on my platform—including courses, videos, guides, and community discussions—is my intellectual property or licensed to me. You may not copy, reproduce, distribute, or modify any materials without my prior written permission.

6. Community Guidelines

When participating in my community forums or discussions, I ask that you:

• Treat others with respect and kindness.

• Avoid posting spam, offensive, or harmful content.

• Refrain from sharing proprietary or confidential information.

I reserve the right to remove content or suspend access if these guidelines are violated.

7. Limited Liability

I strive to ensure my content is accurate and helpful, but I can’t guarantee that it will meet your specific needs. I’m not responsible for any loss or damage resulting from the use of my materials, except as required by law.

8. Changes to My Services

I may update or discontinue any part of my offerings at any time. If there’s a significant change, I’ll do my best to notify you in advance.

9. Termination

You may stop using my services at any time. I also reserve the right to suspend or terminate access to my services if you violate these Terms of Service.

10. Governing Law

These terms are governed by the laws of Jersey. Any disputes will be resolved under the jurisdiction of Jersey.

11. Contact Me

If you have questions or need clarification, please reach out:

Email: nikki@userresearchacademy.com