Refund policy

At User Research Strategist, I’m committed to providing high-quality resources, courses, and tools to support your user research journey. If my offerings don’t meet your expectations, I’m here to help. Please take a moment to review my refund policy.

1. General Refund Policy: 30-Day Money Back Guarantee

I offer a 30-day money-back guarantee for all individual course purchases, subscriptions, and membership plans. If you’re not satisfied with your purchase, you can request a refund within 30 days of the original purchase date.

To start the refund process, just email me at nikki@userresearchacademy.com with your order details and a brief explanation of why you’d like a refund. I’ll process your request within [Insert Timeframe, e.g., 7–14 days] and issue the refund to your original payment method.

2. Exceptions to the Refund Policy

Refunds aren’t available for bundled purchases, including but not limited to:

• The Everything Bundle

• The Job Bundle

• The Junior UXR Bundle

These bundles are offered at a significant discount and include exclusive access to multiple resources. Because of the comprehensive nature of these offerings, all bundle sales are final and non-refundable.

3. Additional Notes

• Refund requests made after the 30-day period aren’t eligible for a refund.

• If you run into technical issues or have trouble accessing my content, please email me at nikki@userresearchacademy.com, and I’ll do my best to help you resolve the issue.

• I reserve the right to deny refund requests if there’s evidence of misuse or abuse of this policy.

4. Contact Me

If you have any questions or need further clarification, feel free to reach out:

Email: nikki@userresearchacademy.com